|-- Technical Support
& Trouble Shooting Guide --
ACTiSYS Corporation has provided this online section of trouble shooting guidelines for
your review. In order to save yourself valuable time, please review
them before contacting our technical support team.
IrDA Serial Adapter FAQ
Q. What is special about
your IrDA adapters?
computer serial adapters are among the smallest size, best
performance and lowest priced on the market!
features relate to the IR220L:
a) Official IrDA
Reference Product, certified by IrDA Board of Directors.
b) Driver built
into Windows 95/98/2000 by Microsoft. No need for additional floppy
c) Fully tested to
the broadest inter-operability with many other IrDA devices. The
IR220L is IrREADY certified. Compatible with mobile devices like
industrial HHC from Telxon, Symbol, Fujitsu, Palm Pilot III, Psion,
GSM IrDA phone, digital camera, etc.
d) The compact
IR220L has the longest IR distance on the market, 0-2+ meters with
no external power source!
is the OEM volume leader in the world market.
Q. What are the pricing,
payment terms, warranty and support arrangements?
terms is in full for non U.S. customers, in advance; and credit
terms can be arranged for U.S. based corporate customers. We also
accepted payment by major credit cards or wire transfer.
The warranty is
for 12 months for any faulty product with the one provision that the
adapter itself has not been opened. This voids the warranty.
Support will be
provided through telephone, email and fax communications.
Q: Do your IrDA serial
adapters need external power and what is the maximum infrared
IrDA computer serial adapters require no external power, use our
special power-conversion circuitry. All the necessary power is drawn
from the serial port.
can reach 2.4 meter! We also have special models for custom
applications reaching up to 10 meter at various speed! The IR200L
(IrDA and ASK-IR dual mode) can achieve 1 meter without an external
Q: What is the price of
Please feel free to check our price page for the retail price. For
dealers, distributor or OEMs, please inquire direct. ACTiSYS offers
competitive rates with the best quality on the market! Please
contact us for individual quotes.
Q: I live in Europe, do
you have any distributors in my country?
Answer: Yes, we do
have European distributors in different countries. Please email to
us your location and we will refer you to the closest distributor
Q: Is the IR220L
compatible with PDAs, Palm Pilot?
Absolutely. The IR220L is compatible with the vast majority of PDAs,
PalmTops, and Handheld computers that are on the market. This
includes the PalmIII/V/VII, Psion 5 series and the full range of
Windows CE devices and C-PEN.
Q: I have Windows95. How
can do file transfer?
Check here for
details. Each dongle comes with the free Microsoft IR 2.0
Q: I have Windows98.
Where can I find the drivers for the IR220L/200L?
Answer: The IrDA
driver for the IR220L is pre-loaded on the Win98 CD. To install you
would go to the "add new hardware device" on control panel
and select "infrared device" and the install wizard will
lead you to setup the IrDA driver for Win98. Please make sure you
select "ACT-IR220L" or "ACT-IR200L" on SIR
dongle type. Please get back to us if you have additional questions
Q: What if I am using NT
4.0 or Windows2000?
did not design IrDA into NT 4.0, therefore there is no IrDA
hardware/software support. You have to purchase the
additional third party software for Win NT 4.0 to be compatible with
have been working with Microsoft with regard to the release of Windows 2000. This operating system offers
full support for all the relevant IrDA
data rates. The IrDA driver is pre-loaded on the Win2000
CD. Our IrDA adapters are compatible with
Q: Will the IR220L work
with my Nokia phone?
Answer: The Nokia
9000, 9000i, 9000il and 9110 Communicator are all compatible with
the IR220L. ACTiSYS adapters are included in Nokia's solution
guide to the 9110.
For Nokia phones, model
numbers: 6110, 6150, and 8810, you need to download additional free third party
to be compatible with
unfortunately is not compatible with the following series of Nokia
phones the 2000, 7000 series. This is due to their
IrDA-noncompatible SW driver.
Q: Will the IR220L work
with my Ericsson phone?
Ericsson SH888 and the SF888 has been well tested and is compatible
with the IR220L.
Q: What devices can I use
that are compatible with the IR220L?
Answer: Here is
the compatible table
for your reference.
problem is still unsolved, please contact ACTiSYS technical